01jili Privacy Policy

1. Information We Collect

01jili collects and processes various types of personal data to provide, maintain, and improve our online gaming services. The information we collect falls into the following categories:

1.1 Account Registration Information

When you create an account on 01jili, we collect personal information necessary to establish your identity and comply with regulatory requirements under PAGCOR oversight. This information includes:

• Full legal name (as it appears on government-issued identification)
• Date of birth (to verify you are 21 years of age or older)
• Email address (primary contact method)
• Mobile phone number (Philippine-registered number for account security)
• Residential address (street address, city, province, postal code)
• Citizenship and nationality
• Username and password (encrypted and securely stored)
• Security questions and answers (for account recovery)

1.2 Identity Verification Documents (KYC)

To comply with Know Your Customer (KYC) regulations, anti-money laundering (AML) laws, and PAGCOR requirements, we collect identity verification documents:

• Government-issued photo identification (Philippine passport, driver's license, UMID, PhilHealth ID, SSS ID, Postal ID, or voter's ID)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Selfie photograph holding your ID document next to your face
• Payment method verification documents (screenshots of e-wallet accounts, bank statements showing your name and account number, or credit/debit card images with middle digits obscured)

1.3 Financial and Transaction Information

We collect financial data related to deposits, withdrawals, and gameplay:

• Payment method details (GCash mobile number, PayMaya account, bank account number, cryptocurrency wallet addresses)
• Transaction history (deposits, withdrawals, transfer amounts, timestamps)
• Wagering history (games played, bet amounts, winnings, losses)
• Bonus and promotional activity (bonuses claimed, wagering progress, redemptions)
• Account balance and wallet activity

1.4 Technical and Usage Information

We automatically collect technical information when you access 01jili services:

• IP address and geographic location (to ensure compliance with jurisdictional restrictions)
• Device information (device type, operating system, browser type and version, screen resolution)
• Session data (login times, session duration, pages visited)
• Gameplay data (games played, time spent on each game, betting patterns)
• Cookies and tracking technologies (see Section 7 for details)
• Error logs and crash reports (for technical support and system improvement)

1.5 Communications and Support Interactions

We retain records of all communications with 01jili:

• Customer support chat transcripts (live chat, email correspondence)
• Phone call recordings (for quality assurance and dispute resolution)
• Feedback, complaints, and inquiries submitted through any channel
• Marketing preferences and communication consents

1.6 Information from Third Parties

We may receive information about you from third-party sources:

• Payment processors (GCash, PayMaya, banks) providing transaction verification
• Identity verification services (KYC providers) confirming document authenticity
• Fraud prevention and security vendors (screening for suspicious activity)
• Game providers (delivering gameplay data and results)
• Regulatory authorities (PAGCOR, National Privacy Commission) in response to lawful requests

2. How We Use Your Information

01jili uses your personal information for legitimate business purposes related to providing online gaming services, ensuring security, complying with legal obligations, and improving user experience. Specific uses include:

2.1 Account Management and Service Provision

• Creating and maintaining your 01jili player account
• Processing deposits, withdrawals, and financial transactions
• Enabling gameplay across slots, live dealer games, sports betting, and bingo
• Tracking wagering requirements and bonus eligibility
• Managing VIP programs, loyalty rewards, and promotional offers
• Facilitating customer support and resolving disputes

2.2 Verification and Compliance

• Verifying your identity, age (21+), and eligibility to play
• Complying with PAGCOR regulations and Philippine gaming laws
• Conducting KYC and AML checks required by law
• Preventing fraud, money laundering, and unauthorized access
• Detecting and preventing problem gambling behavior
• Responding to legal requests from authorities and regulators

2.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or irregular behavior
• Preventing multiple accounts, collusion, and bonus abuse
• Protecting against hacking, phishing, and cyber attacks
• Enforcing Terms and Conditions and platform rules
• Investigating violations, disputes, and security incidents

2.4 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, and new games (with your consent)
• Delivering SMS notifications about account activity and special offers (opt-in only)
• Personalizing your gaming experience based on preferences and play history
• Conducting surveys and gathering feedback to improve services
• Announcing platform updates, maintenance schedules, and policy changes

2.5 Analytics and Service Improvement

• Analyzing gameplay patterns to enhance game selection and user experience
• Monitoring platform performance, uptime, and technical issues
• Developing new features, games, and payment methods
• Conducting A/B testing to optimize interface design and functionality
• Generating aggregated, anonymized statistics for business intelligence

3. Legal Basis for Processing

Under the Data Privacy Act of 2012 and international data protection standards, 01jili processes your personal data based on the following legal grounds:

3.1 Contractual Necessity

Processing is necessary to fulfill our contractual obligations under the Terms and Conditions you agreed to when creating your account. This includes account management, payment processing, game provision, and customer support.

3.2 Legal Obligation

We are required by law to process certain data to comply with PAGCOR regulations, KYC/AML requirements, tax reporting obligations, and responses to lawful requests from government authorities.

3.3 Legitimate Interests

We process data where necessary for legitimate business interests, including fraud prevention, security monitoring, platform improvement, and direct marketing (where not overridden by your privacy rights).

3.4 Consent

For certain processing activities (such as marketing communications and non-essential cookies), we obtain your explicit consent. You may withdraw consent at any time through your account settings or by contacting customer support.

4. How We Share Your Information

01jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency payment gateways process your transactions securely
• Game Providers: Third-party game developers (Pragmatic Play, Evolution Gaming, etc.) deliver gameplay and track results
• Identity Verification Services: KYC providers verify the authenticity of your identity documents
• Customer Support Platforms: Live chat and ticketing systems managed by support software vendors
• Cloud Hosting Providers: Secure data storage and platform infrastructure services
• Marketing and Analytics Partners: Tools for email delivery, SMS notifications, and user behavior analysis (anonymized where possible)

4.2 Regulatory and Legal Authorities

We disclose information to government agencies, regulators, and law enforcement when required by law:

• Philippine Amusement and Gaming Corporation (PAGCOR) for regulatory compliance
• National Privacy Commission (NPC) in response to privacy complaints or investigations
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting
• Bureau of Internal Revenue (BIR) for tax compliance and reporting
• Law enforcement agencies pursuant to valid court orders, subpoenas, or legal process

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor company. You will be notified of any such change in ownership or control of your personal information.

4.4 Data Sharing Safeguards

All third parties with whom we share data are bound by strict confidentiality agreements and data processing contracts. They are permitted to use your information only for the specific purposes outlined in our agreements and must maintain equivalent levels of security and privacy protection.

5. Data Security Measures

01jili employs industry-leading security technologies and practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption and Secure Transmission

• 256-bit SSL/TLS encryption for all data transmitted between your device and 01jili servers
• End-to-end encryption for payment processing and financial transactions
• Encrypted storage of passwords using bcrypt or equivalent one-way hashing algorithms
• Secure API connections with game providers and payment processors

5.2 Access Controls and Authentication

• Multi-factor authentication (MFA) available for player accounts
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular audits of access logs and user activity
• Automatic session timeouts and forced re-authentication for sensitive operations

5.3 Infrastructure Security

• Secure cloud hosting with redundant backups and disaster recovery procedures
• Firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS)
• Regular security audits, penetration testing, and vulnerability assessments
• DDoS protection and network monitoring

5.4 Organizational Security

• Employee training on data protection, privacy policies, and security best practices
• Background checks and confidentiality agreements for all staff with data access
• Incident response plan for data breaches and security events
• Regular security policy reviews and updates

5.5 Breach Notification

In the unlikely event of a data breach affecting your personal information, 01jili will notify you and the National Privacy Commission within 72 hours of discovery, as required by the Data Privacy Act of 2012. Notification will include the nature of the breach, data affected, measures taken, and recommended actions for affected users.

6. Data Retention and Deletion

01jili retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations.

6.1 Retention Periods

6.2 Account Closure and Data Deletion

When you close your 01jili account, we will:

• Deactivate your account and prevent further logins within 24 hours
• Return any remaining account balance (excluding restricted funds) to your registered payment method
• Cease sending marketing communications immediately
• Anonymize or delete personal data not required for legal retention
• Retain transaction and KYC records as required by law (see retention table above)

To request account closure, contact customer support via live chat or email. Please note that we cannot delete data subject to legal retention requirements, but such data will be securely stored and used only for compliance purposes.

7. Cookies and Tracking Technologies

01jili uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core functionality such as login sessions, account security, and payment processing. These cannot be disabled.
• Functional Cookies: Remember your preferences (language, timezone, game favorites) to personalize your experience.
• Analytics Cookies: Collect anonymous data about how you use 01jili (pages visited, time on site, click patterns) to improve our services.
• Marketing Cookies: Track your browsing behavior to deliver relevant advertisements and promotional offers (requires consent).

7.2 Third-Party Cookies

Some cookies are set by third-party services integrated into 01jili:

• Google Analytics (website traffic analysis)
• Facebook Pixel (advertising and retargeting)
• Game providers (session management and gameplay tracking)
• Payment processors (fraud detection and transaction verification)

7.3 Managing Cookie Preferences

You can control cookie settings through your browser or device settings. Disabling cookies may affect certain features and functionality of 01jili. To manage cookies:

• Use browser settings to block or delete cookies
• Opt out of targeted advertising via industry opt-out tools
• Adjust cookie preferences in your 01jili account settings

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and international data protection standards, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal data we hold about you. Log in to your account to view account information, transaction history, and gameplay records, or contact customer support for a comprehensive data report.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you may update it through your account settings or request corrections by contacting support. Some changes (such as name or date of birth) may require identity verification.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to legal retention requirements. We will delete or anonymize data not required for compliance purposes within 30 days of your request.

8.4 Right to Restriction of Processing

You may request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You may request a machine-readable copy of your personal data to transfer to another service provider. We will provide data in CSV, JSON, or PDF format upon request.

8.6 Right to Object

You may object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to balancing your rights against our legitimate business needs.

8.7 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

8.8 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines:

• Website: privacy.gov.ph
• Email: [email protected]
• Address: NPC Bldg., 5th Floor, GSIS Headquarters, Financial Center, Roxas Boulevard corner Pablo Ocampo Sr. Avenue (formerly Vito Cruz Extension), Pasay City, Metro Manila 1308

8.9 Exercising Your Rights

To exercise any of these rights, contact 01jili customer support via live chat or email ([email protected]) with your request. We will respond within 15 days and may require identity verification before processing requests involving personal data access or deletion.

9. Children's Privacy

01jili services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a minor has created an account or provided personal information, we will immediately:

• Terminate the account
• Delete all personal data associated with the account
• Forfeit any account balance or winnings
• Notify the account holder of the violation

If you believe a minor has accessed 01jili services, please contact us immediately at [email protected] so we can take appropriate action. Parents and guardians are encouraged to monitor their children's internet activity and use parental control software to prevent access to online gambling sites.

10. International Data Transfers

01jili primarily serves players in the Philippines, and your data is stored on secure servers located within the Philippines or in jurisdictions with equivalent data protection standards. In some cases, data may be transferred to third-party service providers located outside the Philippines (such as cloud hosting providers or game developers). When we transfer data internationally, we ensure:

• The receiving country has adequate data protection laws recognized by the National Privacy Commission
• Standard contractual clauses or data processing agreements are in place
• Appropriate safeguards protect your data during transfer and storage
• You are informed of the transfer and the countries involved

11. Changes to This Privacy Policy

01jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent banner or pop-up notification on the 01jili platform
• Updated "Last Modified" date at the top of this policy

Continued use of 01jili services after notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must cease using 01jili and may request account closure and data deletion (subject to legal retention requirements).

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact 01jili:

• Data Protection Officer: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 via the 01jili website
• Mailing Address: 01jili Data Protection Office (contact us for physical address)

We are committed to resolving privacy concerns promptly and transparently. All inquiries will receive a response within 15 days.